Frequently Asked Questions
Everything you need to know to start making and creating.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. During peak seasons or sales, processing may take up to 4 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship our high-quality maker supplies globally. Shipping rates and delivery times vary by destination and are calculated at checkout based on the weight of your order.
What is your return policy?
We accept returns on unused, unopened products within 30 days of purchase. Please note that fragrance oils and liquid bases are non-returnable to ensure the integrity and safety of our cosmetic-grade supplies.
Are your fragrance oils clean and skin-safe?
Absolutely. Our fragrance oils are formulated to be phthalate-free, paraben-free, and vegan. Most are skin-safe for use in soaps, lotions, and perfumes when used according to the recommended IFRA usage rates.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is sent to our fulfillment team, we are unable to make changes or cancellations. Please double-check your cart and shipping address before finalizing your purchase.
Do you offer bulk or wholesale pricing?
Yes, we offer tiered pricing and bulk discounts for makers and small businesses. You can find bulk sizing options directly on the product pages, and discounts are automatically applied to your cart.